Provisioning, authentication, and access troubleshooting.
IGS Energy
Administered identity and access: provisioning, authentication support, and access troubleshooting for a multi-state retail energy company. Helped enforce identity verification on every service desk call, using text-message confirmation to known phone numbers on file, to reduce fraudulent requests.
School Employees Retirement System of Ohio · The Christian and Missionary Alliance
Supported a large Active Directory environment at SERS and administered it at CMA.
Ticket intake, triage, and resolution.
IGS Energy
Ran intake, triage, and resolution as the primary service desk.
School Employees Retirement System of Ohio
Resolved Tier 2–3 tickets.
Apple and Windows devices, from updates and security configurations to full lifecycles.
The Christian and Missionary Alliance
Designed and implemented Jamf MDM from the ground up to manage 90 Apple devices, including a company self-service app store, macOS updates, configuration profiles, and security configurations. Jamf Certified Associate (Jamf Pro 10), January 2023.
Certifications · June 2025
UEMS Associate (Security Edition) and Endpoint Central UEM Associate certifications, plus the UEMS Workshop 2025.
School Employees Retirement System of Ohio
Led the FY25 replacement of 50+ laptops, with end-user training. Helped create a streamlined build process that cut a full laptop build from about 5 hours to about 2.
MidWest Technical Associates
Led IT upgrades for Liberty Township’s office of about 20 staff after earlier managed-service arrangements fell short: deployed a VPN for hybrid work, assumed server administration from the prior provider, and migrated Office 2012 to Office 2019 with streaming solutions.
Escalation support, training, and mentoring.
School Employees Retirement System of Ohio · The Christian and Missionary Alliance
Provided Tier 2–3 escalation and help desk support.
Across my roles
Delivered software and systems training and trained end users and clients.
MidWest Technical Associates
Supervised and mentored student interns.
Open to senior IT support, identity and access, and endpoint management roles.